The Tenure Facility is seeking a Quality Systems Analyst

Position Summary

The Quality Systems Analyst (QSA) will provide dedicated technical support for the configuration, maintenance, optimization, and continuous improvement of the Tenure Facility’s digital systems, with a primary focus on NGO Online (Saas project and grant management tool) and Power BI dashboards and reports.

The Tenure Facility uses NGO Online as its core SaaS platform for project, grant, and information management across approximately 50 staff members globally. As the organization continues to expand and mature its processes, there is a growing need for dedicated technical capacity to translate business requirements into system functionality, workflows, dashboards, and user support.

The QSA will work closely with the Quality Systems Manager (QSM). The QSM is the project manager and product owner for the Tenure Facility’s digital system and is responsible for defining, harmonizing, and improving cross-functional business processes and oversees the effective integration of all relevant workflows, processes, tools, and templates and production of necessary dashboards are reports. The QSA will be responsible for building these requirements into the system, testing solutions, developing dashboards and reports in Power B. Additionally the QSA will be the main contact person for supporting users to resolve issues, troubleshooting issues, managing system enhancements, and developing system trainings.